Website UseTerms and Conditions

 

  Welcome to proviotic.co.uk! Snowdrop Pro LTD provides access to this website and sell products to you subject to the terms and conditions set out on this page. These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. By using the proviotic.co.uk website, you signify your agreement to be bound by these conditions. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

 

  • General terms and conditions

  The site is owned and operated by Snowdrop Pro Ltd (Bl 2, Apt 102, Druzhba, 1592 Sofia, Bulgaria). If you have any queries about these terms or conditions or if you have any comments or complaints on or about our website, you can contact us at kalin@proviotic.com or (+44)07597634208

 

  • Website Use

    • Your account

  If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

  Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

 

  • Access to proviotic.co.uk

  We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

  You must bear the risks associated with the use of the Internet.

  We disclaim all liabilities in connection with the following:

a) incompatibility of proviotic.co.uk with any of your equipment, software or telecommunications links

b) technical problems including errors or interruptions of proviotic.co.uk

c) unsuitability, unreliability or inaccuracy of proviotic.co.uk

d) inadequacy of  to meet your requirements

  To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.

 

  • Your conduct

  You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

  You understand that you, and not proviotic.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

  You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

  • to cause annoyance, inconvenience or needless anxiety

  • inappropriate conduct will be recorded and reported to the relvant authorities.

 

  • Copyright

  All rights, including copyright, in this website are owned by or licensed to Snowdrop Pro Ltd. All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of proviotic.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright, authors rights and database right laws. The compilation of all content on this website is the exclusive property of proviotic.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of proviotic.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright and authors rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without proviotic.co.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without proviotic.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without proviotic.co.uk's express written consent.

 

  • Website ownership of rights

  proviotic.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of proviotic.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

  This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of proviotic.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising proviotic.co.uk's or its affiliates' names or trademarks without the express written consent of proviotic.co.uk. Any unauthorised use terminates the permission or license granted by proviotic.co.uk.

  You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of proviotic.co.uk as long as the link does not portray proviotic.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any proviotic.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

 

  • Trademarks

  proviotic.co.uk and other marks indicated on our website are trademarks or registered trademarks of Snowdrop Pro Ltd and PROVIOTIC AD or its subsidiaries (collectively "proviotic.co.uk", “proviotic.com”), in the European Union and/or other jurisdictions. proviotic.co.uk's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of proviotic.co.uk. proviotic.co.uk's trademarks and trade dress may not be used in connection with any product or service that is not proviotic.co.uk's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits proviotic.co.uk. All other trademarks not owned by proviotic.co.uk that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by proviotic.co.uk.

 

  • Damage to your computer

  We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

  • Advertising and Sponsorship

  Part of proviotic.co.uk may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on proviotic.co.uk complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

 

  • Purchasing goods from our site

    • The contract between us

  We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

 

  • Accuracy of content

  We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

 

  • Availability of goods

  All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock or will not be readily available from suppliers within 7 working days of your order, we will contact you by email or phone (if you have given us the details). We will make every effort to obtain an estimated delivery date based on information provided from our suppliers but please bear in mind that due to the seasonal nature of some of our product offering, we may not be able to deliver the product ordered. We will contact you with alternative suggestions and you will have the option either to wait until the item is available from stock, adjust your order to a suggested alternative or to cancel your order.

 

  • Ordering errors

  You are able to correct errors on your order up to the point on which click “submit” during the ordering process.

  • Price

  The prices payable for goods that you order are set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the prices stated in the email and will state the period for which the offer or price remains valid.

  • Payment terms

  Orders are paid for by credit card services offered by services offered by Paypal (http://www.paypal.com). Acceptance of payment for an order may be subject to rules and regulations set forth by PayPal and we encourage you to review those regulations on their sites. We will accept payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not provide the correct payment details. If it is not possible to obtain full payment for the goods from you then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

  • Delivery charges

  Delivery charges vary according to the type of goods ordered and cannot be refunded. Our current delivery charges are (including VAT):

  • Standard UK Delivery via Hermes £3.20

  • Should you place an order from abroad, please contact us at kalin@ proviotic.com for arranging the transport

  •  

* Please Note: Postal Charges are limited to orders weighing a maximum of 2 kg. All orders over 2 kg will be subject to a surcharge.

 

  We will not be liable to you if Hermes or any other couriers that we choose to use fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control. We endeavor to dispatch all orders within 2 working days (a working day is 09.00-17.00 UK time Monday to Friday excluding public holidays). The timing of arrival of your order then depends on the efficiency of the carriers concerned.

Once an order is posted, it is up to the postal carriers to deliver to the customer on time. In certain circumstances, e.g. a postal strike, it is possible that an order will be delayed.

  • Customs

When ordering goods from proviotic.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from proviotic.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

  • Acknowledgement and acceptance of your order

You will need to provide us with your email address and we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

  • Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when our shipper delivers. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

  • Risk and ownership

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

  • Cancellation rights

    • Under the Distance Selling Regulations you have the legal right to cancel your order within 7 days of receipt of your goods (with exception to any made to order items). You do not need to give us any reason for cancelling your contract, though any information offered will help improve our service, nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract via email or post.

    • You will be issued a RMA (Return Materials Authorisation) for the return of any goods. Please reference the RMA with any goods returned. Failure to reference the RMA will not guarantee a full refund or replacement.

    • If you have received the goods before you cancel your contract then (unless, under the previous clause for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk.

    • Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

    • You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

 

  • Cancellation by us

    • We reserve the right to cancel the contract between us if:

      • we have insufficient stock to deliver the goods you have ordered;

      • we do not deliver to your area; or

      • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

    • If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

  • Liability

    • if you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a program to us under this condition, our only obligation will be, at your option:

      • to make good any shortage or non-delivery;

      • to replace or repair any goods that are damaged or defective; or

      • to refund to you the amount paid by you for the goods in question in whatever way we choose.

    • Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

    • You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation of exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  • Health and Safety

  Certain products in our offering have properties that make them potentially unsafe if misused. You must, upon receipt of any product from our offering, read carefully any safety warnings and follow clearly any guidelines on how to use the product. If you are in any doubt about the use of the product, the meaning of any warnings, or whether your intended use of the product is safe, we urge you to contact the manufacturer for clarification prior to use. proviotic.co.uk will not be held responsible for any negligent use or misuse of products purchased from our shop/website. Nothing in these guidelines should be thought to supersede, or to alter, or to take precedence over manufacturers' instructions. If no instructions are issued and you have a query about how to use the product you are purchasing, we request that you consult the manufacturer.

  • Children

  proviotic.co.uk does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use proviotic.co.uk only with the involvement of a parent or guardian.

  • Notices

  Unless otherwise expressed stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Bl 2, Apt 102, Druzhba, 1592 Sofia, Bulgaria (or to our local representative Kalin Stoyanov at 18A Osmaston Road, Flat 1, DE1 2HR, Derby, UK) and all notices from us to you will be displayed on our website from to time.

  • Electronic communications

  When you visit proviotic.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  • Changes to legal notices

  We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  • Events beyond our reasonable control

  We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

  • Waiver & Invalidity

  If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude are liability to you) the enforceability of any other part of these conditions will not be affected.

  • Privacy

  You acknowledge and agree to be bound by the terms of our privacy policy.

  • Third party rights

  Nothing in this Agreement is intended to, nor shall confer any rights on a third party.

 

 

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at kalin@proviotic.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.